Good Morning Ms. Kane,
A big thanks to you and your team for the excellent services you provide for our facilities. From sprinkler systems to fire extinguishers, proper signage and exhaust systems, we count on Piper to keep everything in top working order. You help make it possible for us to focus on the ministries of the church without worrying about the numerous inspections required by having a Pre-school and kitchen facilities as part of our four building campus. We look forward to continuing a long term association with you and your team.
Peace and blessings,
Kevin Murphy, Ch.
Chris Mateo, Tim Riley, Carolyn Glasgow, Kent Zoller, Roger Fetzer, Pr. Joe Glymph
Piper Fire is by far the best Fire Protection Company I have ever dealt with. There is always someone willing to help 24 hours a day, and their sales team has always been there to explain fire codes and compliances. Whenever I need them - they are there. Piper services at least 10 of my properties at the current and plan to service more in the future. You can depend on Piper for all your Fire Protection needs.
Mr. Ron Carter / Customer Service Commendation:
Decided to send you another e-mail advising you of "SUPERB CUSTOMER SERVICE" this weekend
Unfortunately, we had one of our heat/smoke detectors (defective) engage our entire fire alarm system, on Friday evening (12-18-09). One of our residents "over-reacted" and told "911" and stated they "saw smoke and fire/flames"... Well, every Fire Engine in Polk County showed up... anyway the heat/smoke detector was defective.... no one was hurt... but the Fire Marshall gave us direct orders.
The Fire Marshall made us put a 24 hour security guard on our premises until we could get the heat detector replaced and the alarm back-on-line. This was going to be very expensive. ~ ~ But Piper Fire came to the rescue.~ Your men got the part delivered and installed without delay.
So, our President (Bob Sabiston), our Board and our Security Committee was VERY IMPRESSED with Piper Fire. Your employees "went above and beyond" with working, communicating and delivering the part. This was Friday night, and your employees involved gave "Excellant Customer Service".
We look forward to a long working relationship with Piper Fire and wish each of a Merry Christmas !
On behalf of Spring Lake Towers Mgt. Inc., we "Thank You" for Excellant Customer Service".
Kirk Smith, Mgr.
Spring Lake Towers