Piper Fire Executive and Management Team
Terry Johnson- Founder:
Terry founded Piper in 1986 after working more than twenty years in the fire protection industry for various fire protection companies. He began his career as a sprinkler apprentice in the midwest and continued on his career path as a journeyman, foreman, and superintendent learning at each step. His work in Central Florida as a sprinkler fitter, service technician and superintendent prepared him to open his own shop focused on servicing and inspecting fire protection systems in West Central Florida. He built Piper with a reputation for honesty and integrity that we continue to follow today. Terry currently holds a State of Florida Class 2 Fire Protection Contractor’s license and attends training classes annually.
Chris Johnson- President:
Chris Johnson is the President and CEO of Piper Fire Protection. Chris is a NICET certified fire protection engineer who has attained Level III certification in Fire Sprinkler Design, and is waiting certification as Level II in both Special Hazards and Fire Alarm Engineering. Chris holds a State of Florida Class 1 Fire Protection Contractor’s License and has acquired a Fire Equipment Dealer's License for fire extinguishers and pre-engineered systems. Presently, Chris acts as project manager for Piper Fire Protection's larger installation, service, and inspection projects. Chris is a High Piled Storage specialist as well as our Anechoic Chamber specialist. Chris serves on the Board of Director’s for the Florida Chapter of the American Fire Sprinkler Association as well as the Chairman of the Education Committee for that branch. Chris also serves on the Executive Committee of the Central Pinellas Chamber of Commerce, two church Board’s, and is actively serving our local youth as a Youth Group Leader at his church as well as serving as a Commissioner for Youth Soccer in Pinellas County as well as a mentoring young referees as an Area Referee Assignor.
Don O'Lone- Vice President of Finance:
Don O'Lone is our Vice President and is responsible for all business operations. Don graduated from the University of Florida with a degree in business and has continued to further his knowledge through continuing education and seminars in all aspects of business, loss prevention, risk mitigation, and finance. He has been part of the Piper team since 1996.
Mark Stoefen- Vice President of Operations:
Mark Stoefen is our Vice President, COO, Fire Alarm Division Manager and EF license holder. Mark has 10 years of experience providing overall management of our company operations and 20 years experience in design, sales, and working with electronic fire protection, Security, and Closed Circuit Television related equipment. Mark is NICET certified and a member of AFAA (Automatic Fire Alarm Association) and AFF (Alarm Association of Florida). Mark is an expert in the industry and has worked with Edwards, FCI, Firelite, Pyrotronics, Kidde, Notifier, Simplex, ADT, Firelite, and Silent Knight fire alarm control panels and devices as well as numerous security applications and installations. Mark attends continuing education through out each year to further his knowledge and stay abreast of updates to our state standards.
Ron Carter- Customer Service Manager:
Ron Carter, Sales and Customer Service, has been serving the customers of Piper Fire Protection for over 10 years. Focused as a Piper Fire liaison on behalf of the customer, he responds in a service capacity that includes initial visits with potential new inspection customers, highlighting the strengths of Piper Fire and the company’s ability to accommodate and provide full service in all areas of fire protection, as well as building lasting personal relationships. Ron’s favorite quote… “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” — Mahatma Gandhi
Kristen Hesse PHR- Human Resource Manager:
Kristen Hesse joined Piper Fire Protection in 2003 as a file clerk and has been climbing the ranks ever since. In 2009 she obtained her Human Resource Certificate from USF and was certified as a Professional in Human Resources, and was quickly promoted and is Piper’s current Human Resource Manager. She works closely with upper management in identifying new candidates for open positions, and organizing social events to keep work enjoyable for current employees. She takes pride in ensuring that Piper Fire is one of the top places to work in Pinellas County
Edward "Mac" McGaffagan - Fire Sprinkler Service & Inspection Division Manager:
Mac has more than fifteen years exclusive experience in inspecting fire protection systems. Mac is Nicet III certified and specializes in training maintenance personnel to meet NFPA requirements for weekly and monthly inspections. Mac himself was certified in property and community management for many years and has been very successful in working with building management to develop comprehensive fire protection testing and maintenance plans.
Ben Ward- Fire Suppression and Extinguisher Division Manager:
Ben has over 20 years working with fire extinguishers and suppression systems. Ben is the current license holder for portable fire extinguishers and manages our portable fire extinguisher service and maintenance as well as our installation and service of pre-engineered and engineered automatic fire suppression equipment. He is a member and attends regular seminars and classes offered by the Florida Fire Equipment and Dealers Association.
Ellen Poole – General Counsel:
Ellen Poole joined the company as Contracts Manager in March 2013 and shortly thereafter took the position of General Counsel. Prior to joining the Piper family, she obtained 7 years of in-house legal experience, while first working in the corporate legal department of Ker’s WingHouse and then Checkers Drive-In Restaurants. Ellen holds a Juris Doctorate degree from Stetson University College of Law, is a licensed attorney in the State of Florida, and is a member of the Florida Bar. She graduated from the University of South Florida with a Bachelor’s degree in Mass Communications and Public Relations.